Terms & Conditions

Trading Terms & Conditions.

Use of this website and any products purchased is subject to the following Terms and Conditions.

Terms and Conditions of Sale

Please ensure that you read the following terms and conditions prior to placing your order with us.

1. Interpretation

In these terms and conditions:-

“We” and “us” means UKRooflights

“You” means the person ordering the goods subject to these terms and conditions

2. Your contract with UKRooflights

i) These terms and conditions apply to all goods supplied by us to you.

ii) All orders are subject to acceptance by the company and no contract exists between you and us for the sale of any goods until we have received and accepted your order and full payment and we have provided you with confirmation in writing or by email to the address or email address you have given. When you have received our confirmation of your order a binding legal contract exists between us.

iii) We reserve the right to change these terms of sale without notice to you in relation to future sales.

iv) We reserve the right to refuse any order without giving reason or to request further information so as to allow that order to be processed. You will receive an automatic email upon placing an order this is only an acknowledgement that your order has been received.

2. Description and price of the goods

i) All goods are fully described on our web site and/or in our specific quotation which will also confirm our current price including VAT. (at checkout). If you require further information please contact us prior to ordering.

ii) Your order will be manufactured to your agreed specification and sizes.

iii) We will endeavour to ensure that our web site and any specific quotation details the correct prices at all times. In the unlikely event of a pricing error we reserve the right to notify you as soon as possible and offer you the option to continue with your order at the correct price or alternatively, you may cancel your order and a full refund will be provided. If a refund is required, the refund will be made within 30 days in the original form received.

iv) Purchased items over £300 Inc VAT have free delivery to UK mainland addresses. Deliveries to any location outside UK mainland are available at extra cost and a quotation will be provided on request.

3. Payment

Payment can be made using secure credit/debit card facilities, Paypal, Google checkout, bank transfer or by cheque mailed to our address. For orders with a value in excess of £4,000 we accept 50% payment with order with the balance by cleared funds a minimum of three working days prior to delivery. All orders are processed on receipt of cleared funds only and if payment is made by cheque, you should allow a further five to seven working days for your payment to be received and to clear.

4. Delivery

i) All delivery dates quoted are intended as an approximate guide only and time is not the essence of this contract.

ii) We will endeavour to deliver your order on the agreed delivery date and will notify you of any delay expected. If your order is not delivered as arranged, we cannot be responsible for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery.

iii) The delivery will be made the nearest suitable point for access by the delivery vehicle which will normally be a 7.5 ton box vehicle or larger. If the site is not accessible by our vehicle it is your responsibility to accept the delivery at the nearest available point and to provide onward transport to your site.

iv) You must supply sufficient labour to offload your order and sign the delivery note. If we are unable to deliver your order because no-one is present to receive the delivery we will make arrangements for re-delivery at an additional cost. If for any reason we are unable to offload your goods on the agreed delivery date, we reserve the right to charge £150 + vat for their return and offloading at the delivery address given or nearest available point.

v) We will normally deliver your order in one complete delivery but reserve the right to make deliveries in instalments.

vi) Risk for the goods will pass to you once your order has been delivered and we cannot be responsible for loss or damage once you have received your order.

vii> Where you have requested delivery to a third party for onward shipment risk for the goods will pass to you once your order has been delivered to this third party.

5. Liability

i) If any goods are received damaged or defective or your order has been delivered incorrectly you must notify us in writing within 3 days of receipt.

ii) Any goods that have been installed cannot be returned unless faulty.

iii) If you notify a problem to us under this clause, we will, at our option:

(a) make good any shortage or non-delivery

(b) replace any goods that are damaged or defective

(iii) We cannot be liable to you for any indirect or consequential loss, damage or expenses however arising out of any problem you notify to us under this condition, and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the specific parts in question under clause ii) above.

iv) Our products are supplied for self-installation and it is your responsibility to ensure that they are installed correctly. Whilst we provide information to assist you in installation we cannot be liable to you for any loss or damage arising from information we have provided regarding installation.

v) You can request a site visit by one of our engineers. An appointment will be confirmed on receipt of payment of £175.00. If the problem is found to be due to a fault in manufacture, this fee will be refunded in full. However, no refund will be due where the problem has been caused by faulty installation of the product or incorrect information provided to us by you when your order was placed.

vi) We accept no liability for broken or damaged glass sealed units that have not been recorded on the delivery note at the point of delivery.

vii) Despite what we say above nothing in these terms and conditions is intended to limit any statutory rights you may have as a consumer that cannot be excluded by law nor to exclude or limit our liability to you for death or personal injury resulting from our negligence

6. Returns Policy

i) All our products, rooflights, roof lanterns, glass and windows are manufactured specifically for your order and therefore there is no right to cancel the contract with us. Cancellation can only occur as specified in clause 2(iii) above.

ii) You have the right to cancel stock items ordered from this website within seven days from delivery and receive a full refund for these items. It is your responsibility to ensure that these goods are returned to us in a good and resaleable condition complete with the original packaging. If you request us to arrange for their collection, we will deduct the cost of carriage from any refund due to you. Any items that are returned to us damaged will not be refunded and can be returned to you at your cost.

7. Changes to your order

All our products are made to order and production of the components for your order will commence shortly after your order has been confirmed to you. If you require changes to be made to your order after you have confirmed the order details we reserve the right to make additional charges for any components that have or are in the process of being manufactured and cannot be used elsewhere.

8. Warranty

i) All rooflights, roof lanterns, glass, polycarbonate and windows supplied by us are warranted as follows:

PVCu Profile colour fastness – 10 years

Aluminium profile finishes – 10 years

Sealed Units – 20 years

Rooflights – 10 years

This warranty is not transferable and is provided on the basis that the goods have been correctly installed and maintained in accordance with our instructions.

This warranty does not affect any statutory rights you have as a consumer.

ii) Excluded from this warranty is any defect in the goods arising from fair wear and tear, wilful damage, accident, negligence, faulty installation by you or any third party, or any alteration or repair carried out without our approval.

iii) Should any goods supplied by us to you develop a defect under warranty you should notify us in writing as soon as possible.

iv) Where we replace any item under warranty we reserve the right to arrange (at our cost) for the return of the original item.

v) Replacement parts issued under this warranty will be provided free of charge but installation costs are excluded.

9. Data protection

i) We will take all reasonable precautions to keep the details of your order and payment secure, but unless we are negligent, we will not be liable for unauthorized access to information supplied by you.

ii) We agree to use the information you have provided about yourself for the purpose of fulfilling your order. From time to time we may notify you of products and offers that may be of interest to you. If you would prefer not to be notified, please ensure you tick the appropriate box on the order entry screen. You are entitled to request details of any information we may hold about you. Our standard fee for providing this information is £15. You can correct any information about you, or ask for information about you to be deleted, by giving written notice to us at the address or email address shown below.

iii) All credit and debit card payments are processed through secure Paypal payment facilities or Stripe

iv) We will not sell or give your details to any third parties for marketing purposes.

10. Applicable law

These terms of sale and the supply of the goods will be subject to English law, and the English courts will have jurisdiction in respect of any dispute arising from the contract.

11. Events beyond our control

We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion, acts of God or accident.

12. Invalidity

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

13. Entire agreement

These terms and conditions, together with our current web site prices, specifications, delivery details and contact details set out the whole of the agreement relating to the supply of the goods to you by us. Nothing said by any person on our behalf should be understood as a variation of these terms and conditions or as an authorized representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.

14. Third Party Rights

Except for our directors, employees or representatives, a person who is not a party to this agreement has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.

15. Notice and contact details

To notify us in writing or by Email under these terms and conditions:-

Our address is:-


The Mezzanine

Ray Lane Business Park

Barnacre, Preston, Lancs


Our Email address is: terms@ukrooflights.co.uk

* Where you have provide us with an Email address we may use it to send you any